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Going social on unstructured data

Going social on unstructured data

As we watched the market grow, we have always been aware of the need to analyse both structured and unstructured text. We see more and more how companies that do voice-of-the-customer listening, also have a need to listen to their social media domains. While we...
Genex CX Expo

Genex CX Expo

Most companies have the same VOC implementation issues We hosted our first Genex customer experience day recently. It was a fantastically well-subscribed event with people from various businesses and industries attending. Through the attendance and the interaction, we...