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Complaints Management

Introduction While organisations endeavor to make use of ‘customer insights’ to continuously bring value to customers and improve operations, the data they look towards and the way this data is analysed to make crucial changes doesn’t always help in making impactful...
The service recovery paradox

The service recovery paradox

The harsh reality is that even with the most compact contingency plans in place, your business can’t always foresee every eventuality. Errors can happen with orders, suppliers might have setbacks, and office service connections may be down.  However, even with all of...
The Importance of Data Protection in Business

The Importance of Data Protection in Business

As recent data-related news has proven, the opportunities to abuse and exploit personal data is becoming increasingly overwhelming. It is for this very reason that concepts around data protection and ethics become crucial. Technologists and organisations alike, that...

The world of data privacy and protection (GDPR vs POPIA)

Do you really know who owns your data?  From major corporations to cybercriminals, there is no shortage of individuals looking to gain access to the information that you share online. And while many companies look to safeguard your personal information, understanding...