Apr 3, 2020 | Customer Experience Management
Unsurprisingly, Customer Experience (CX) has quickly become a popular business strategy amongst many successful organisations. Implementing an effective CX programme is crucial, but it is in assessing your CX maturity that true success is found. We will, therefore, be...
Mar 27, 2020 | Customer Experience Management
It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...
Mar 9, 2020 | Customer Experience Management
Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...
Feb 4, 2020 | Genex Insights
The Fourth Industrial Revolution (4IR) is not on its way… It’s here! The world, as it looks now, has completely transformed from the world we knew ten years ago, and will further continue to be transformed. In the next twenty years, the world is going to change more...
Jan 29, 2020 | Genex Insights
Contrary to popular belief, the Fourth Industrial Revolution (4IR) is not on its way. It’s already here! And as we stand on the brink of fundamental change, technology proves to herald a series of physical, digital and biological innovations. The question is,...
