Mar 31, 2021 | Genex Insights
Introduction With 2021 being well underway, and with the globe having faced a year of firsts, it is inevitable that the face of the retail market will have also experienced its fair share of change. On one hand, online shopping has become a forerunner and customer...
Mar 31, 2021 | Customer Experience Management
We had no idea that the coronavirus, which made its first appearance at the end of 2019, would still be such a big influence on life in 2021. As we made our way into 2020, the world was unexpectedly shut down- and we did not have that ‘last opportunity’ to take a...
Mar 5, 2021 | Uncategorized
Introduction Historically, organisations have focused on and invested in CX technology. While that is certainly critical, we often forget to consider the employee experience (EX). Not anymore as this is expected to see a big shift in focus to EX technology, especially...
Mar 5, 2021 | Genex Insights
Introduction The idea of working from home (WFH) and the remote employee is something that we have all become far too familiar with in recent years and of course with the Covid-19 pandemic acting as a catalyst for remote work over the past year. This rise in remote...
Feb 2, 2021 | Uncategorized
The 2021 Customer With 2020 reaching its inevitable end, it seemed to promise the hope of a new day as we turned the corner into a new year- perhaps even promised the illusion of an end to the global pandemic. With 2021 edging nearer and nearer, it had most gearing...
