Customer Experience Management

The Amplified Bucket List

by Genex-Insights | Mar 31, 2021 | Customer Experience Management

We had no idea that the coronavirus, which made its first appearance at the end of 2019, would still be such a big influence on life in 2021. As we made our way into 2020, the world was unexpectedly shut down- and we did not have that ‘last opportunity’ to take a...

Essential Soft Skills for CX

by Genex-Insights | Jun 26, 2020 | Customer Experience Management, Genex Insights

Introduction Living and working through the Coronavirus pandemic has put not only technical skills and abilities to the test but also interpersonal skills. The way we work has undergone major changes which we’ve covered extensively but huge changes which have forced...

Understanding how to manage your CX strategies in the midst of a global crisis

by Genex-Insights | Apr 30, 2020 | Customer Experience Management, Employee engagement, Genex Insights

The entire globe currently sits at a standstill as nations strategise how best to go about dealing with the COVID-19 pandemic. The same could be said for business executives that look to understand and mitigate the risks of this pandemic on their companies. With the...

Let your organisation lead the CX race

by Genex-Insights | Apr 3, 2020 | Customer Experience Management

Unsurprisingly, Customer Experience (CX) has quickly become a popular business strategy amongst many successful organisations. Implementing an effective CX programme is crucial, but it is in assessing your CX maturity that true success is found. We will, therefore, be...

How to achieve and assess CX program maturity

by Genex-Insights | Mar 27, 2020 | Customer Experience Management

It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...

Looking at achieving CX

by Genex-Insights | Mar 9, 2020 | Customer Experience Management

Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...