by Genex-Insights | Feb 24, 2022 | Customer Experience Management
Introduction Remote working began as a short-term solution brought on by the Covid-19 pandemic. As time went on, companies found varying levels of remote working which worked for them. As ‘lockdown’ continued in some parts of the world, some companies have chosen to...
by Genex-Insights | Feb 24, 2022 | Customer Experience Management
Introduction Through the ongoing Covid-19 pandemic there have been significant challenges that have emerged regarding how to best keep our customer engaged. With life moving onto a mostly virtual platform, we need to find ways to capture the attention of our...
by Genex-Insights | Dec 10, 2021 | Customer Experience Management
Customer Experience or CX is a concept that has been around since the 1960’s, even though the term was only coined by Lou Carbone in the early 1990s.Many notions are considered to impact CX and over the years one of these has been extensively explored and discussed,...
by Genex-Insights | Nov 25, 2021 | Customer Experience Management
Introduction A common misconception is that customer experience (CX) and user experience (UX) are the same thing, and these are often used interchangeably. CX refers to the perceived experience that a customer assumes with your company UX, on the other hand, describes...
by Genex-Insights | Mar 31, 2021 | Customer Experience Management
We had no idea that the coronavirus, which made its first appearance at the end of 2019, would still be such a big influence on life in 2021. As we made our way into 2020, the world was unexpectedly shut down- and we did not have that ‘last opportunity’ to take a...
by Genex-Insights | Jun 26, 2020 | Customer Experience Management, Genex Insights
Introduction Living and working through the Coronavirus pandemic has put not only technical skills and abilities to the test but also interpersonal skills. The way we work has undergone major changes which we’ve covered extensively but huge changes which have forced...
