Jun 26, 2020 | Customer Experience Management, Genex Insights
Introduction Living and working through the Coronavirus pandemic has put not only technical skills and abilities to the test but also interpersonal skills. The way we work has undergone major changes which we’ve covered extensively but huge changes which have forced...
Apr 30, 2020 | Customer Experience Management, Employee engagement, Genex Insights
The entire globe currently sits at a standstill as nations strategise how best to go about dealing with the COVID-19 pandemic. The same could be said for business executives that look to understand and mitigate the risks of this pandemic on their companies. With the...
Apr 3, 2020 | Customer Experience Management
Unsurprisingly, Customer Experience (CX) has quickly become a popular business strategy amongst many successful organisations. Implementing an effective CX programme is crucial, but it is in assessing your CX maturity that true success is found. We will, therefore, be...
Mar 27, 2020 | Customer Experience Management
It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...
Mar 9, 2020 | Customer Experience Management
Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...
Dec 4, 2019 | Customer Experience Management, Genex Insights
If you are familiar with market research, you have probably come across the term, tracking studies. Tracking studies are described as longitudinal, meaning that they ask the same questions to measure the perceptions of participants with similar demographics,...
