Hybrid work

Hybrid work

Introduction Remote working began as a short-term solution brought on by the Covid-19 pandemic. As time went on, companies found varying levels of remote working which worked for them. As ‘lockdown’ continued in some parts of the world, some companies have chosen to...
Debunking CX Myths

Debunking CX Myths

Customer Experience or CX is a concept that has been around since the 1960’s, even though the term was only coined by Lou Carbone in the early 1990s.Many notions are considered to impact CX and over the years one of these has been extensively explored and discussed,...
The CX-UX Relationship

The CX-UX Relationship

Introduction A common misconception is that customer experience (CX) and user experience (UX) are the same thing, and these are often used interchangeably. CX refers to the perceived experience that a customer assumes with your company UX, on the other hand, describes...
The Amplified Bucket List

The Amplified Bucket List

We had no idea that the coronavirus, which made its first appearance at the end of 2019, would still be such a big influence on life in 2021. As we made our way into 2020, the world was unexpectedly shut down- and we did not have that ‘last opportunity’ to take a...