Apr 30, 2020 | Customer Experience Management, Employee engagement, Genex Insights
The entire globe currently sits at a standstill as nations strategise how best to go about dealing with the COVID-19 pandemic. The same could be said for business executives that look to understand and mitigate the risks of this pandemic on their companies. With the...
Oct 18, 2019 | Employee engagement, Genex Insights
Employees are your most valuable resource. As such, ensuring that your employees have a positive experience from their first engagement with the company is crucial to their commitment to the organisation and their performance. Much like Customer Journey Mapping,...
Sep 11, 2019 | Employee engagement
The predominant focus of a successful business is the creation and maintenance of great customer experience in order to keep customers happy and retain their business. We also know that customer experience is directly related to the satisfaction and engagement of...
May 1, 2016 | Employee engagement
The recent Customer Experience World conference speakers noted an evolution in focus from customer engagement and satisfaction to employee engagement and satisfaction. One presenter even simplified it to the point of saying that the people in a business fulfil one of...
