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Changes in customer behaviour during lockdown

Changes in customer behaviour during lockdown

With 2020 presenting the globe with a new set of challenges as the Coronavirus pandemic – the global health crisis of our time, forces many nations to economic turmoil, changes on consumer trends are inevitable. Over the past few weeks, South Africa has...
Focusing on good EX in times of calamity

Focusing on good EX in times of calamity

Introduction In the midst of the COVID-19 pandemic, organisations need to maintain a relationship with their employees while focusing, now more than ever, on employee engagement (EE) and the overall employee experience (EX).  Maintaining business continuity in the...
Adaptability and Stress Management

Adaptability and Stress Management

Adaptability is the ability to change, or be changed, to better fit altered or unexpected circumstances as humans tend to be creatures of habit (Mill, 2015). Every one of us has the basic capability to be adaptable as without this being somewhat ‘hard-wired’ in us, we...
The Move to the Virtual World

The Move to the Virtual World

Yes, we may have faced a lockdown, however, perhaps we can look at the positive and consider the opportunity which has risen. The world has been catapulted into ‘the way of the future’. The corporate world will never be the same, with ‘working from home’ or remote...