by Genex-Insights | Dec 2, 2020 | Genex Insights
Introduction CX, unlike other areas in a business such as sales and marketing, is a much more intangible factor which, when done correctly, yields a strong return on investment (ROI). The ROI, however, is often scrutinized by financial departments within...
by Genex-Insights | Oct 29, 2020 | Genex Insights
With so many ways to collect, manage, and analyse data in the internet of things (IoT) and technological advances, data quality control may be sacrificed for the sake of quantity over quality as companies endeavour to make fast and radical decisions in the dynamic and...
by Genex-Insights | Oct 3, 2020 | Genex Insights
Constantly trying to acquire new customers can be costly and resource-intensive. An existing customer is worth more and is often less work than a new customer. A lifetime value customer will continue yielding returns as long as you continuously invest in programs...
by Genex-Insights | Aug 28, 2020 | Genex Insights
The harsh reality is that even with the most compact contingency plans in place, your business can’t always foresee every eventuality. Errors can happen with orders, suppliers might have setbacks, and office service connections may be down. However, even with all of...
by Genex-Insights | Jun 26, 2020 | Customer Experience Management, Genex Insights
Introduction Living and working through the Coronavirus pandemic has put not only technical skills and abilities to the test but also interpersonal skills. The way we work has undergone major changes which we’ve covered extensively but huge changes which have forced...
by Genex-Insights | Jun 26, 2020 | Genex Insights
With 2020 presenting the globe with a new set of challenges as the Coronavirus pandemic – the global health crisis of our time, forces many nations to economic turmoil, changes on consumer trends are inevitable. Over the past few weeks, South Africa has...
