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Best Practices for Employee Recognition big data CATI Customer Experience Customer Experience Managment Customer journey mapping customer loyalty CX Leader CX Management cx program diversity in the workplace employee engagement employee engagement surveys Employee Journey Mapping Employee Recognition employees examples of 4IR Fourth Industrial Revolution Genex Insights Hyper-personalisation IBM watson Importance of CX Influencers Interviewing IQbusiness Market Research Mega-trend Net Promoter Score personality profiling Predicitve analytics procedures Questionnaire recognition practices Sampling Social Media Social Media Analytics Stakeholder Research successful business survey Surveys Telephone Interviewing tracking systems Unstructured Data Voice of the customer What is the 4IR