Voice of the Customer Software and Services

Our Voice of the Customer Platform allows us to listen to your customers’ voices across a number of digital channels which best suits them.

Our technology is Omni-Channel and allows us to collect survey replies across a number of different methods including:

  • Interactive two-way SMS (Which we pioneered)
  • All modes of web surveys
  • USSD when required
  • IVR (with selected partners)
  • CATI ( telephonic )
  • Coupon based – ideal for smaller businesses without advanced CRM systems
  • Kiosks

We advise you on the best way to maximise the effectiveness of your survey programme and will help you to implement your Customer Experience Management project in a way which will best deliver the results you need.