Customer Experience Manager

Closing Date for Applications : 10 June 2018  

Position: Customer Experience Manager

Location: Fourways

Reporting to: Senior Management

Job No: 18502




To foster customer loyalty through high-quality interactions at each step. To improve the customer experience ensuring superior customer satisfaction.


Roles and Responsibilities

  • Execute our values through daily job functions
  • Development of solutions
  • People Management
  • Budget & Financial Management
  • Develop and implement appropriate reporting, tracking and analysis methods
  • Project management
  • Ensure sound relationships with all internal and external stakeholders
  • Process improvement and efficiency
  • Performance Monitoring


  • Strategic thinking/insights
  • Business Acumen
  • Analytical thinking
  •  Attention to detail
  • Customer insight & focus
  • Service delivery excellence
  • Decision making
  • Open & effective communication
  • Problem solving
  • Process Orientation
  • Relationship building and networking
  • Adaptability


  • Business related degree
  • Minimum 3 years management experience in a consulting or service industry environment



Please quote the above job number on all correspondence relating to this position. Genex reserves the right not to fill any vacancies. Should you not hear from us within six weeks, please consider your application unsuccessful

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