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Hybrid work
Introduction Remote working began as a short-term solution brought on by the Covid-19 pandemic. As...
Gamification: A Tool for Customer Engagement on Apps
Introduction Through the ongoing Covid-19 pandemic there have been significant challenges...
Debunking CX Myths
Customer Experience or CX is a concept that has been around since the 1960’s, even though the term...
The CX-UX Relationship
Introduction A common misconception is that customer experience (CX) and user experience (UX) are...
Learning as a driver of Organisational Success
Introduction We are often looking for ways to increase and encourage organisational...
Burnout and Employee Well-being
Burnout and Employee Wellbeing focus Introduction Covid-19 has been a little like...