Introduction Browse through the pages of any industry magazine or blog and take a moment to count...

As with CX programs, the ROI on social media can be quite difficult to prove especially with so...

Introduction CX, unlike other areas in a business such as sales and marketing, is a much more...

With so many ways to collect, manage, and analyse data in the internet of things (IoT) and...

Constantly trying to acquire new customers can be costly and resource-intensive. An existing...

The harsh reality is that even with the most compact contingency plans in place, your business...