Research Executive – CX

Closing date: 18 March 2019

Position: Research Executive – CX

Location: Fourways


As a research executive you will be responsible for planning, coordinating and administering market research projects. Managing account activities, partnering across departments to ensure efficient and quality deliverable based on SLAs. Project design, processing and implementation. Designing and assessing questionnaire’s.

Roles and Responsibilities

  • Data Analysis
  • Data consolidation and presentation with recommendations
  • Translate data into insights that address key client business questions
  • Develop and implement appropriate reporting, tracking and analysis methods
  • Project management – requirements and objectives
  • Ensure sound relationships with all internal and external stakeholders
  • Process improvement and efficiency
  • Monitor progress of surveys
  • Advising clients on how they can best make use of results
  • Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
  • Professionally responding to client questions and queries
  • Client advisory – proactively addressing client requests
  • Face-to-face meetings with client, client training and client presentations


  • Strategic Thinking/Insights
  • Business Acumen
  • Analytical thinking
  • Attention to detail
  • Customer insight & focus
  • Relationship building/Networking
  • Service delivery excellence
  • Decision making
  • Open & effective communication
  • Problem-solving
  • Process Orientation
  • Adaptability
  • Negotiation 
  • Report Writing
  • Time management


  • 1-3 experience in market research
  • 3-year degree- preferably in Research, Marketing, Business, Economics, Social Science
  • Computer literate



Should you want to apply and meet the requirements of the job please complete the internal application form and submit to hr@genex.co.za by close of business on the 18 March 2019.

Or kindly fill in the form below.

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