stakeholder research

Your team and your business partners keep your business moving forward. Stakeholder research will help you tap into valuable feedback from internal stakeholders. It will highlight the experience that they have within your organisation, and will further help you understand their needs and will allow you to engage better with them

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Employee Engagement Models

While Customer Experience is key, Employee Experience and consequently employee satisfaction, certainly play a critical role in ensuring customer satisfaction.
Therefore, the following questions should be answered:
How aligned is your team to the goals and objectives of your business? How aware are they of your key business goals? Are they trained and equipped to perform the tasks you ask of them? How do you know what motivates the different teams if you do not ask them? In order to retain talent in your business, you need to gain an understanding of what motivates and inspires your staff to realise their full potential. We can design a bespoke employee engagement model to measure and report on the key performance metrics you have defined as a business. We can help ensure that your metrics align correctly to your business goals. We further link this research to the implementation of strategies in your business designed to get the best out of your team.

Employee Surveys

With all that is going on today in our busy working worlds, sometimes the best way to find out how our staff are feeling is to pop them a quick survey. Perhaps you want to know what they think of a training intervention you have implemented? Or simply find out how their week has been…We can help you to design simple, once-off or complex ongoing custom survey models specific to your staff and your business needs. Talk to us about employee surveys.

Exit Surveys

Staff churn is a reality for all businesses. Exit interviews are common practice in companies across the globe, but exit surveys are a great way to validate some of the common causes of employee churn and provide insights on how to improve employee retention.

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Post Event Surveys

A significant investment goes into arranging corporate events. Wouldn’t it be great if you could obtain valuable feedback from attendees following these events? Find out how they felt about the content of the event, could anything have been done better in their opinion? Using this feedback to enhance the experience of future events starts the cycle of ongoing improvement. We can help you run post event surveys designed to measure the impact of this continuous experience improvement and generate some real returns on your investment.

Staff Loyalty

Loyalty is difficult to measure. What most often matters though is to know if your employees are going to stick around for the next while or if they are shopping for other work. Using cleverly structured questionnaires we can help you to profile loyal staff and predict those that are at risk of leaving and help you to save the ones you want to save.

Partner Surveys

How do I drive improvements in my value chain, in my fulfilment network? Your partners play a crucial role in the value you provide to customers. Tap into their feedback and use it to drive operational improvements to your business. Contact our talented team to show you how.

We’d love to help you develop better services and products.

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