Apr 30, 2020 | Customer Experience Management, Employee engagement, Genex Insights
The entire globe currently sits at a standstill as nations strategise how best to go about dealing with the COVID-19 pandemic. The same could be said for business executives that look to understand and mitigate the risks of this pandemic on their companies. With the...
Apr 3, 2020 | Customer Experience Management
Unsurprisingly, Customer Experience (CX) has quickly become a popular business strategy amongst many successful organisations. Implementing an effective CX programme is crucial, but it is in assessing your CX maturity that true success is found. We will, therefore, be...
Mar 9, 2020 | Customer Experience Management
Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...
Aug 28, 2019 | Genex Insights
A daunting significant venture into the unknown basked in opportunity, excitement and a bit of magic describes our most recent journey at Genex. With change being an inevitable part of any great story, we embarked on the move to our new home at IQbusiness’s offices...
Jul 1, 2016 | Customer Experience Management
You have a voice-of-the-customer (VOC) programme. Your closed-loop service recovery is doing what it must. You have dashboards showing you every grain of trackable data. Why, then, are you not excelling? Why is your net promoter score (NPS) not shooting through the...
