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Employee Recognition

Employee Recognition

The predominant focus of a successful business is the creation and maintenance of great customer experience in order to keep customers happy and retain their business. We also know that customer experience is directly related to the satisfaction and engagement of...
Genex’s Big Move to IQbusiness

Genex’s Big Move to IQbusiness

A daunting significant venture into the unknown basked in opportunity, excitement and a bit of magic describes our most recent journey at Genex. With change being an inevitable part of any great story, we embarked on the move to our new home at IQbusiness’s offices...
CATI surveys in a CX environment

CATI surveys in a CX environment

Computer assisted telephone interviewing (CATI) has long been a survey method used in Traditional research, as a means of conducing research. Recently, however, it has become increasingly used within the automated research sphere (defined as CX – Customer Experience –...
Sampling : To sample or not to sample?

Sampling : To sample or not to sample?

Sampling in research is where a researcher only surveys some of the people in a population. The sample of people is representative of the overall population, but the size of the sample makes it easier and more cost effective to do the research. Depending on the...
Genex CX Expo

Genex CX Expo

Most companies have the same VOC implementation issues We hosted our first Genex customer experience day recently. It was a fantastically well-subscribed event with people from various businesses and industries attending. Through the attendance and the interaction, we...