Apr 30, 2020 | Customer Experience Management, Employee engagement, Genex Insights
The entire globe currently sits at a standstill as nations strategise how best to go about dealing with the COVID-19 pandemic. The same could be said for business executives that look to understand and mitigate the risks of this pandemic on their companies. With the...
Mar 27, 2020 | Customer Experience Management
It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...
Mar 9, 2020 | Customer Experience Management
Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...
