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Let your organisation lead the CX race

Let your organisation lead the CX race

by Genex-Insights | Apr 3, 2020 | Customer Experience Management

Unsurprisingly, Customer Experience (CX) has quickly become a popular business strategy amongst many successful organisations. Implementing an effective CX programme is crucial, but it is in assessing your CX maturity that true success is found. We will, therefore, be...
How to achieve and assess CX program maturity

How to achieve and assess CX program maturity

by Genex-Insights | Mar 27, 2020 | Customer Experience Management

It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...

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