Mar 27, 2020 | Customer Experience Management
It should come as no surprise that your CX programs ultimately decipher the success of your business. As a result, it has rightfully earned its place in numerous corporate consumer strategies. But what is a mature CX program? What are its leading structures and how...
Mar 9, 2020 | Customer Experience Management
Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training. Understanding the moving parts involved with...
Feb 4, 2020 | Genex Insights
The Fourth Industrial Revolution (4IR) is not on its way… It’s here! The world, as it looks now, has completely transformed from the world we knew ten years ago, and will further continue to be transformed. In the next twenty years, the world is going to change more...
Jan 29, 2020 | Genex Insights
Contrary to popular belief, the Fourth Industrial Revolution (4IR) is not on its way. It’s already here! And as we stand on the brink of fundamental change, technology proves to herald a series of physical, digital and biological innovations. The question is,...
Oct 18, 2019 | Employee engagement, Genex Insights
Employees are your most valuable resource. As such, ensuring that your employees have a positive experience from their first engagement with the company is crucial to their commitment to the organisation and their performance. Much like Customer Journey Mapping,...
