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Looking at achieving CX

Looking at achieving CX

Achieving satisfactory and memorable customer experiences (CX) can be a difficult feat. Especially when you realise that customer experiences are based on intentional strategies, extensive planning and thorough training.  Understanding the moving parts involved with...
The Fourth Industrial Revolution

The Fourth Industrial Revolution

The Fourth Industrial Revolution (4IR) is not on its way… It’s here! The world, as it looks now, has completely transformed from the world we knew ten years ago, and will further continue to be transformed. In the next twenty years, the world is going to change more...
Genex Insights unpacks the 4IR

Genex Insights unpacks the 4IR

Contrary to popular belief, the Fourth Industrial Revolution (4IR) is not on its way. It’s already here! And as we stand on the brink of fundamental change, technology proves to herald a series of physical, digital and biological innovations. The question is,...
Employee Journey Mapping

Employee Journey Mapping

Employees are your most valuable resource. As such, ensuring that your employees have a positive experience from their first engagement with the company is crucial to their commitment to the organisation and their performance.  Much like Customer Journey Mapping,...